Skip to main content
Support - EBSCO Help

Why are my patrons receiving an “Error Stream problem” message on Android devices when they try to download an EBSCO eBook?

**Please note: The EBSCO eBooks app is being retired and will no longer work after May 25th, 2018. EBSCO eBooks can still be downloaded and read on your mobile device using a compatible eBooks reader app. For more info, please see: How can I download and read eBooks on my mobile device?

This error message occurs when Android users access EBSCO eBooks via EZProxy and try to download an eBook.

To resolve this, add the line below to your EZProxy config.txt file and then restart EZProxy:


This will tell EZProxy not to rewrite the links for the site that appears to host the e-book content for EBSCO.