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Support - EBSCO Help

Google Drive - Troubleshooting FAQs

The following FAQs address issues you may experience when saving EBSCO articles to your Google Drive account.

Q. Why am I unable to sign in to my Google account when I click to save an article to Google Drive?

When you click the Google Drive link, the system attempts to open a new Google authentication window. If your browser is blocking pop-up windows, the authentication window cannot open and you are not able to sign in to Google.

Your browser gives you the option to allow the pop-up window to open in order to log in to Google.

  • Example: FireFox Options button which can be clicked to allow pop-up windows.
    Google Drive pop-up window blocked - FireFox

  • Example: Google Chrome pop-up indicator which can be clicked in the address bar to allow pop-up windows.
    Google Drive pop-up window blocked - Chrome

  • Example: Internet Explorer Allow once button which can be clicked to allow pop-up windows.
    Google Drive pop-up window blocked - Internet Explorer

 

Q. Why does my saved full text or detailed record appear as HTML code in Google Drive?

When you open your saved full text or detailed record in Google Drive, it may appear as tagged HTML code in the preview window.

To view the article without tagged code, click the Open with Google Docs button above the article.

Open with Google Docs button

 

Q. I moved the EBSCO folder in Google Drive to the Trash. Why am I not seeing new saved articles in my Google Drive?

When you delete the EBSCO folder in your Google Drive, you must also delete it from the Google Drive Trash folder. Otherwise, your deleted EBSCO folder is still active and any new articles saved in Google Drive are still saved in the deleted folder.

To prevent this, be sure to go into Trash after you've deleted the EBSCO folder, select it from within the Trash and click the Delete Forever Google Drive Trash icon icon. After this, any saved articles will appear in a new EBSCO folder in your Google Drive.