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Support - EBSCO Help

How can I contact technical support for EBSCO eBook purchases through Mackin?

Customer Service

For questions related to: accessing and using mackin.com, placing orders, requesting title lists or quotes, discussing cataloging specifications
Email: customerservice@mackin.com
Toll-free Phone: 800-245-9540

eServices (Technical Support)

For questions related to: accessing and using MackinVIA, order fulfillment, authentication/integration, new EBSCO customer set-up, expanded technical support
Email: eservices@mackin.com
Toll-free Phone: 800-245-9540

Hours of Operation
Monday through Friday
7:30 a.m. - 5:00 p.m. Central Time
 

Tutorials

Tutorials: https://www.mackin.com/corp/resources/videos/
How-to videos for MackinVIA: http://help.mackin.com/video/mackinvia-overviews/