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Support - EBSCO Help

How are eBook and Audiobook "Holds" placed?

eBook and Audiobook Holds are placed by the e-mail address associated with the My EBSCOhost folder account used to place the Hold. If two different MyEBSCOhost user accounts share the same e-mail address, only one can place a hold on a particular title at a time.

See also:

Can I place a “Hold” on an EBSCO eBook or Audiobook that is currently checked out by another patron?