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How can I access usage reports on EBSCO eBooks?

The following reporting options are available in EBSCOadmin to access usage information on eBook usage at your institution:

Database Report:

Use this report for cumulative statistics across your entire eBook collection or an eBook subscription. To report on all the eBooks you own or access (both purchase and subscription), select “EBSCO Information Services: eBook Collection (EBSCOhost”). To report on cumulative stats for an eBook subscription collection, select the subscription collection from the list of databases. eBook Subscriptions are subsets of the general eBook Collection.

Be sure to select the data points on which you wish to report: Sessions, Turnaways, Searches, eBook Online Full Text Requests, eBook Offline/Download Requests, and Total Full Text will apply to your eBook collection. The rest do not.

  • Sessions indicates the number of times a user accessed the eBook Collection (whether via a search or a direct link)
  • Searches indicates the number of times a search was executed against that particular eBook Collection
  • Turnaways indicates the number of times a user was turned away from a title in the requested period. Turnaways would occur in the following scenarios (note: only one turnaway is logged per title/per user/per session):
    1. The title was in use by another patron or patrons (depending on the number of simultaneous users available; this would not apply to UU or subscription titles)
    2. The user had reached their limit for number of checkouts (this limit is set by the library and configurable in Admin)
  • eBook Online Full Text Requests indicates the number of times the text was viewed in the online reader
  • eBook Offline/Download Requests indicates the number of times the entire book was downloaded (using Adobe Digital Editions; this does not indicate the number of times PDF pages were saved
  • Total Full Text displays the sum of “eBook Full Text” and “eBook Offline/Download”.
COUNTER Reports:

For COUNTER usage reporting of EBSCO eBooks, please use either COUNTER Book Report 1 (Number of Successful Title Requests) or COUNTER Book Report 3 (Turnaways).

Note: The COUNTER Book Report 2 should not be used to report on EBSCO eBooks. This report displays the number of “Successful Section requests,” and applies to EBSCO databases that contain some eBook content, such as Poetry & Short Story Reference Center, Hobbies & Crafts, and a few others (the eBooks in these databases are not available for individual purchase as EBSCO eBooks). The BR2 report does NOT contain results for EBSCO eBooks usage, since EBSCO eBooks are not available at the section (or chapter) level.

Book Report 1 (Number of Successful Title Requests) – This report displays the number of times an eBook was accessed, either by a full-text view or a download.

Book Report 3 (Turnaways) – This report displays the number of times a user was turned away from a title in the requested period, and the number of turnaways in each month of the requested reporting period. Turnaways would occur in the following scenarios (note: only one turnaway is logged per title/per user/per session):

  1. The title was in use by another patron or patrons (depending on the number of simultaneous users available; this would not apply to UU or subscription titles)
  2. The user had reached their limit for number of checkouts (this limit is set by the library and configurable in Admin)
Subscription Usage Report:

Use this report for title-level details about usage of your subscription collection for the reporting period selected. You can view the Total Online Views, Total Downloads (of the entire title, using Adobe Digital Editions), Total Print Requests, and Total Email Requests. You may want to check for titles with high usage and consider adding them to your perpetual collection. For cumulative statistics for a given subscription collection, you can either use the sum of the totals in this report, or use the database report (link) and select the eBook Subscription(s) on which you would like to report.

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