Some usage files downloaded from a platform provider's report interface may not be formatted appropriately for loading into Usage Consolidation. Below you will find instructions on what needs to be changed within a usage file for this platform.
“You uploaded a "INFOBASE LEARNING WEB REPORT RESULTS FOR University" but the report did not specify a COUNTER version, i.e. "INFOBASE LEARNING WEB REPORT RESULTS FOR University (R4)".
If you receive this error when loading a Database Report 1 from Facts on File take a closer look within the file:
SUMMARY OF ISSUE:
Invalid column heading
Click here to view instructions for formatting a usage file for Facts on File (Database Report 1).