Skip to main content
Support - EBSCO Help

Facts on File (InfoBase Publishing)

Some usage files downloaded from a platform provider's report interface may not be formatted appropriately for loading into Usage Consolidation. Below you will find instructions on what needs to be changed within a usage file for this platform.

ERROR MESSAGE:

“You uploaded a "INFOBASE LEARNING WEB REPORT RESULTS FOR University" but the report did not specify a COUNTER version, i.e. "INFOBASE LEARNING WEB REPORT RESULTS FOR University (R4)".

If you receive this error when loading a Database Report 1 from Facts on File take a closer look within the file:

SUMMARY OF ISSUE:

Invalid column heading

Click here to view instructions for formatting a usage file for Facts on File (Database Report 1).