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Support - EBSCO Help

PEMSoft Mobile - Frequently Asked Questions

Q. What mobile devices and OS versions does PEMSoft Mobile support?

PEMSoft Mobile supports the following devices and OS versions:

  • Apple devices running iOS 5.0 and higher
  • Android devices running 2.3.3 and higher 

 

Q. My institution currently subscribes to PEMSoft. How can I get access to the PEMSoft Mobile app?

In order for users to access PEMSoft Mobile, they will need the following information:

  • EBSCO Customer ID
  • Username
  • Password

This information can be obtained from the PEMSoft administrator at your institution or by contacting EBSCO Technical Support:

 

Q. How do I install the PEMSoft Mobile app?

To install PEMSoft Mobile on Android device:

  1. Search for PEMSoft on Google Play.
  2. Download the free app.
  3. After the app is installed, tap the PEMSoft icon to launch the app.
  4. Tap the Display the Terms of Use button.
  5. Tap the I Accept button to accept the PEMSoft Terms of Service.
  6. Enter your authentication credentials (EBSCO Customer ID, Username, and Password) and tap Submit to enter the app.

To install PEMSoft Mobile on Apple device:

  1. Search for PEMSoft on the Apple App store.
  2. Download the free app.
  3. After the app is installed, tap the PEMSoft icon to launch the app.
  4. Tap the I Accept button to accept the PEMSoft Terms of Service.
  5. Enter your authentication credentials (EBSCO Customer ID, Username, and Password) and tap Submit to enter the app.

 

Q. How long does the initial PEMSoft Mobile download take?

When a user installs the PEMSoft Mobile application, the entire PEMSoft library is downloaded and can sometimes take thirty minutes to an hour to complete the installation. It is recommended that a Wi-Fi connection is used for the initial download of PEMSoft content.

PEMSoft Mobile requires 500MB of free space to install the app and all content (topics, images, and video) to your device.

Future updates will require less time, as only the new content will be installed.

 

Q. How do I know when there is an update to the PEMSoft Mobile app?

You can determine if an update is available several ways:

  • A red circle with the number of available updates will appear over the Updates icon when an update is available.

  • The PEMSoft Mobile app will prompt you with an Updates Available dialog when you enter the app. In the dialog, tap Update Now to update app or tap Later to update at a later time.

  • Tap the Update button at the bottom of the PEMSoft Mobile app and tap the Check for Updates banner at the top of the screen.

 

Q. How do I install an update to the PEMSoft Mobile app?

Tap the Updates icon at the bottom of the PEMSoft Mobile app and then tap the Install Updates button. To cancel the installation, tap the Cancel Update button.

 

Q. How can I obtain usage stats for PEMSoft Mobile?

To obtain statistics for PEMSoft Mobile usage, please contact EBSCO Technical Support: