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Support - EBSCO Help

Health Library - Frequently Asked Questions

Q. Can we make suggestions to you on articles that we'd like to see in Health Library?

Yes. Please forward article suggestions to your Customer Account Specialist (CAS) or send to healthlibrarysupport@ebscohost.com. Your suggestion will be forwarded to the Health Library Editorial Team for review. If approved, it will be added to the Editorial Calendar for future creation.

Q. How do I know when you add new content to Health Library?

EBSCO offers a monthly e-newsletter to provide information about product updates. To subscribe to the Health Library e-newsletter, email the Health Library Support Team at: healthlibrarysupport@ebscohost.com.

Health Library customers that have the Web Services delivery method can search for recent updates via their Web Services accounts.

Q. Is Health Library content available in Spanish?

Yes. All Health Library articles are available in Spanish.

Q. What is the reading grade level of the Health Library content?

Health Library content is written at the 3rd-7th grade reading level.

Q. Can I reproduce the Health Library images?

The images in Health Library are owned by Nucleus Medical Media, Inc. and licensed by EBSCO for use in Health Library. They may not be reproduced.

Q. Can we edit Health Library content and include our own content?

Yes. Health Library content delivered via Web Services or FTP delivery methods can be edited in accordance with our Terms and Conditions for Editing Health Library Content document.

Click on the linked document below to view the Terms and Conditions for Editing Health Library Content.

Terms and Conditions for Editing Health Library Content

Q. Is the Health Library product URAC accredited?

Yes. Health Library has been granted FULL accreditation pursuant to Health Web Site, Version 3.0. URAC is the largest accrediting body for health care and accredits programs that do business in every state. All of URAC's accredited companies are listed on this web site.

Q. Can my technical person talk with you directly regarding Health Library?

Yes. Every Health Library client is assigned a Customer Account Specialist (CAS). Your CAS can speak with your development team or, if necessary, they can facilitate a conference call with a Health Library Developer. If you do not know who your CAS is, please contact support directly at (800) 758-5995 or email healthlibrarysupport@ebsco.com.

Q. What is the difference between the Therapeutic & Wellness Centers?

Health Library Therapeutic Centers are Condition-based and combine evidence-based fact sheets and reports with select magazine-style articles for 56 of the most commonly diagnosed medical conditions in North America.

Health Library Wellness Centers are Demographic-based and include hundreds of magazine-style articles on health and wellness topics for every age. Each Wellness Center also includes related links to condition and procedure topics and a weekly rotating feature article.

Q. Can I use Health Library content in a newsletter or on our in-house TV?

EBSCO allows for the commercial use of Health Library content for internal research and communication purposes only. Any other commercial use, such as reselling access or creating course packs or posting information on another Web site, is prohibited. You may not redistribute, retransmit, or publish any copyrighted material downloaded from the EBSCO Health Library Site without written permission from EBSCO or the copyright owner.

Please refer to Terms and Conditions of Use Agreement for specific details.

Q. What is the Nucleus Animation Library?

The Nucleus Animation Library is a collection of more than 430 3D English and Spanish medical animations. These in-depth animations provide detailed, high-quality illustrations and include step-by-step narration to fully explain medical procedures or other health topics for optimal user comprehension.

In addition to common procedures, this collection of 3D medical animations depicts anatomy, physiology, diseases, conditions, trauma, surgery, treatments and other medical topics. 3D animations cover a wide range of topics in a variety of medical categories, including:

  • Bariatrics and Gastroenterology
  • Cardiology
  • General Medical
  • Men’s Health
  • Orthopedics
  • Surgery
  • Women’s Health
  • And many others…

The new animations utilize the .m4v player, providing high-quality and performance of the animations for most browsers. Animation run times are 30 seconds to 5 minutes depending upon topic. The Nucleus Animation Library will be sold as an add-on product to the Health Library. The animations will reside on the Health Library platform and can be delivered to customers via the three Health Library delivery methods, browser-based, Web Services and FTP.

Contact your sales representative for a demonstration of the new animation titles.

Q. How often is Health Library updated?

Content in Health Library falls into one of three categories: Top Tier, Middle Tier and Historic/Timeless content. The update schedule for each content category is as follows: 

Top Tier Content
This content includes Condition Fact Sheets, Procedure Facts Sheets and articles in our Centers of Excellence collections, including Cardiac, Cancer, and Pregnancy and Birthing.  This content is scheduled for full review within a 12-month period. Articles are rewritten if they have become outdated. These articles may be updated more frequently as a result of new studies that impact the patient information contained within the Fact Sheet format. Health Library leverages the systematic surveillance of literature process of other EBSCO Point-of-Care products.

Middle Tier Content
This content includes Wellness Centers and Therapeutic Centers articles. This content is scheduled for full review within a 24-month period. Outdated articles are rewritten or removed from the collection.

Historic/Timeless Content
This content includes Current Research in Top Journals, interviews (such as the “In Her/His Own Words…” series) recipes, and more. This small collection of articles is reviewed by medical professionals as part of the creation process. This content is not updated, or is updated periodically as it reflects a historic/timeless content type (interviews, summaries of research, etc.) and therefore does not require a regular review/update.

What is the review process for Health Library content?
Proprietary (original) content is medically reviewed and/or revised on a scheduled basis, depending on the nature of the content and how rapidly it is likely to change. In addition, procedures are in place to ensure that "emergency" updates take place when immediate action has occurred regarding a medication, procedure or condition (such as when a drug is being removed from the marketplace).  These emergency updates occur within one week of the original announcement. To provide the highest quality in our content, EBSCO implements a dual review process. Each proprietary record in the EBSCO collection will go through these processes:

  • Triage Review – Medically Reviewed, Update Pending
    When a record is triage reviewed, a member of our Medical Review Board will review an existing record to determine if updates or changes are needed as a result of new, scientific findings in the area. Records that have no new information will be identified and updated with the Medical Reviewer’s name. Records that need updates will be sent through an update process. In many cases, the same reviewer who did the triage review will also perform the update on the record.

  • Update Review – Medically Reviewed, Full Update Implemented
    When a record is update reviewed, a member of our Medical Review Board will review a new or existing record and implement updates or changes as needed, based on new, scientific findings in the area. These records will then be updated in our collection with the Medical Reviewer’s name.

  • Complementary and Alternative Medicine Content
    EBSCO provides extensive information in the area of complementary and alternative medicine (CAM). Encyclopedic CAM content (Natural & Alternative Treatments (NAT) and Evidence-Based Complementary Medicine (EBCM)) is written and reviewed by at least two physician experts in the field of CAM, cited extensively, and updated regularly. No claims of therapeutic benefit are made without adequate citations from the medical literature.

  • Acquired Content
    EBSCO may acquire content sources through acquisition. Due diligence is performed prior to any acquisition to be certain that the content in question meets or exceeds the same editorial standards that apply to EBSCO’s proprietary and licensed content. Subsequent review of acquired content follows the same procedures as proprietary EBSCO content.

Q. How many articles are in Health Library?

Health Library contains more than 43,000 evidence-based articles.

Q. What types of content does Health Library include?

Health Library is an evidence-based resource for consumer health and wellness information and includes the following types of content in both English and Spanish:

  • Disease, Condition, and Injury Fact Sheets
  • Procedure and Surgery Fact Sheets
  • Lifestyle and Wellness Articles
  • Complementary and Alternative Medicine Database
  • Adult and Pediatric Drug Database
  • Diets and Recipes
  • Daily Health News
  • Medical Research Summaries
  • Medical Dictionary

With the exception of the drug information and medical dictionary, all Health Library content is proprietary (created by EBSCO medical writers), evidence-based, written by qualified experts and subjected to rigorous, multilayered review.

Q. What is the review process for Health Library content?

Health Library content is reviewed by two members of the EBSCO Medical Review Board (MRB). All content is reviewed by at least one Health Content Reviewer with Expertise and one Health Content Reviewer. A Health Content Reviewer is a professional with an advanced degree and a background in health. A Health Content Reviewer with Expertise is a medical professional (MD, DO, DSS) with knowledge in the area being reviewed.

 When a record is reviewed, a member of our Medical Review Board will review a new or existing record and implement updates or changes as needed, based on new, scientific findings in the area. When reviewing content, Medical Review Board members are given access to EBSCO’s clinical point-of-care product, DynaMed. Medical Reviewers are encouraged to consult DynaMed for recent studies pertaining to the topic being reviewed. Since DynaMed is updated daily and monitors the content of more than 500 medical sources, reviewers have the most current references at their disposal when updating Health Library content. Medical reviewers also use other sources when researching and applying updates. These records will then be updated in our collection with the Medical Reviewer’s name and review date.

Q. How would a hospital use Health Library?

By integrating EBSCO's Health Library content into your website, you can provide area patients and prospective patients with a valuable health information resource while simultaneously increasing the visibility of your hospital in the community. In addition, Health Library allows you to create a call to action by linking directly to doctors and specialists at your hospital, enabling users to find a physician or to schedule an appointment.

Use Health Library to promote:

  • Content in multiple points on the hospital website to help achieve marketing goals

  • National Health Observances via Social Media outlets using related Health Library content

  • Key service lines with links to related conditions & procedures

  • Upcoming events with links to related content (increase event attendance)

  • Physicians with links to conditions they treat or procedures they perform (drive online appointment bookings)

Q. Who are the members of the Health Library review board?

The EBSCO Medical Review Board is comprised of physicians or medical professionals with expertise in a wide range of areas, including oncology, psychiatry, neurology, pediatrics, internal medicine, orthopedics, geriatrics, cardiology, family practice, genetics, infectious disease, and health policy. They are experts in their respective fields, and have affiliations with some of the finest medical and research institutions in the world.

Q. Health Library Self-Assessment Tools Available in Spanish and with Metric Measurements

The Health Library Self-Assessment Tools, consisting of 11 Health Living Calculators and 5 Health Risk Assessments are available in Spanish. In addition, they are also available in either Imperial or Metric Measurements.

Note: Imperial Measurement is the default for the Spanish language version of the Self-Assessment Tools. If you would like Metric Measurements to be used in the Spanish Language version, contact the Health Library Support team at HealthLibrarySupport@ebscohost.com.

Q. What are Health Library EIT Corporate and Health Library EIT Hospital?

Health Library EIT Corporate and Health Library EIT Hospital are robust Web Service delivery methods now available for Health Library.

Health Library EIT was created to offer a robust web services version of Health Library. Health Library EIT integration would allow for:

  • A solid, robust product and integration solution
  • Easy and stable content updating
  • More powerful Search functionality
  • The ability to search related meta-data within XML

These two market-specific versions of Health Library EIT are explained in detail on the Health Library EIT Support Site.