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Support - EBSCO Help

Why am I receiving a "Network error" message when trying to use the Text-to-Speech tool?

If you received the "Network error" message (shown below) when trying to use the Text-to-Speech feature, this could be due to the fact that your institution may need to add an IP range and/or domains to their whitelist to allow full, unrestricted access to this resource.

Text to Speech error message

The specific IP range and domains have been provided below:

IP range:
79.136.80.0-255

Domains:
app.rs.ebscohost com
media.rs.ebscohost.com
vttts.rs.ebscohost.com
nvntts.rs.ebscohost.com
ivotts.rs.ebscohost.com

Please also note the following:

  • You do not need to open any additional ports for the Text-to-Speech tool.

  • You do not need to add http:// or https:// to the domain.

  • No EZproxy config file changes are needed as the new Text-to-Speech tool does not require additional authentication.

  • Other network issues may have triggered this error, so please work with your institution to troubleshoot.

For a complete listing of IP's and domains that may need to be added to your institution's firewalls/proxies to ensure unrestricted access to EBSCOhost resources, please select the link below to the corresponding FAQ:

EBSCO Domains for Firewalls, Proxy Servers, and Whitelists

 

Note: At this time, streaming of text-to-speech reading selections are not logged as a transaction in usage statistics. However, when a text-to-speech MP3 of an article is downloaded it is logged as a transaction in usage statistics.