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Support - EBSCO Help

OpenAthens Authentication - FAQs

Q. What is OpenAthens Authentication in EBSCOadmin?

EBSCOadmin, the administrative component to EBSCOhost, offers authentication capability for OpenAthens Access Management. OpenAthens is produced by Eduserv.

OpenAthens allows users to access multiple electronic resources without needing separate usernames and passwords for each individual vendor. Instead, users have a common user-name and password that allows access to multiple vendors and resources.

When an institution registers with OpenAthens for the first time, the following process occurs:

  1. OpenAthens provides the institution with an OpenAthens organization identifier to use for access via the OpenAthens login

  2. The institution provides their OpenAthens organization identifier to EBSCO for authentication updates in EBSCOadmin.

The EBSCOhost search interface maintains its functionality when accessed via OpenAthens. EBSCO databases are available to licensed sites with OpenAthens Authentication at:

Further details are available at:

Q. How do I set up OpenAthens authentication in EBSCOadmin?

OpenAthens authentication is available to any customer with subscriptions to electronic resources. The user is prompted for an OpenAthens user name and password. Without this information—which must be obtained from library staff—access is not permitted.

 To set up OpenAthens Authentication:

  1. Click the Authentication Tab.

  2. Click the Athens Sub-Tab.

  3. Click the Add Athens Site Link. The Add Athens Screen appears.

  4. If you are administering a library consortium, from the Site ID drop-down list select the site name.

  5. From the Group ID drop-down list, select the group name.

  6. In the Athens Organisation Number field, enter your OpenAthens account site code.

  7. Click Submit. The list of OpenAthens sites appears with your new OpenAthens site displayed.

See also:

How do I set up a preferred order of authentication?

Q. Where can I find my OpenAthens Organisation Number?

To obtain your OpenAthens Organisation number:

Log into MyAthens:

  1. Go to

  2. Login using your OpenAthens login values.

  3. Select the My Account tab.

  4. You will find your ID number in the "Organisation" field.

Q. How do I contact OpenAthens support?

OpenAthens (technical) service desk

Non-technical support

Hours of Operation are as follows:
Monday-Friday 9 AM - 5 PM (GMT)

If you are a user needing assistance accessing resources (username, password etc), please contact your institution’s administrator.

This information and more is provided on OpenAthens support site here: