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Support - EBSCO Help

Online Training Guide

Once you have registered for online training with EBSCO using the Training Registration site (http://training.ebsco.com), please review this WebEx End User Help Sheet to find useful information on joining your training session(s), connecting to the audio, and using the optional interactive features.

Contact customersuccess@ebsco.com if you should have any questions regarding your training session.

Joining your EBSCO Online Meeting
  • You should receive a confirmation for your meeting once the presenter adds you to the session. If you do not have your confirmation email, please contact check your spam filters. If you still cannot locate it, please email customersuccess@ebsco.com.

  • The confirmation email contains a link to join the meeting up to ten minutes prior to the scheduled start time as well as a link to add the session to your calendar. Please be sure to check the time in your time zone. (Audio instructions are not included as they display onscreen once you connect to the meeting)

  • If you wish to view the system requirements, click here (this is not required).

  • For WebEx setup in advance, click here (this is not required).

  • Please begin joining the session 5-10 minutes prior to the scheduled start time by clicking the link to join within your confirmation email.

  • Contact WebEx Support (1-866-569-3239) immediately if you encounter any difficulty joining the session. Click here for additional numbers.

Connecting to the Audio
  • Once you have joined the meeting you will be prompted to connect to the audio portion through an Audio Conference window.

  • You can connect to the audio using either your telephone or your computer speakers/headset. A microphone is not required when using your computer speakers.

  • If you are connecting to the audio via your computer, you will need to click “Call Using Computer” after testing your speaker and microphone.
  • Please note that if your phone number includes an extension then you cannot use the option for the system to call you. Instead, select “I will call in” or “Use Computer for Audio” to connect using your computer speakers/headset. If you select “I will call in,” toll-free numbers and instructions will be displayed for the US/Canada. There is also a link with global call-in numbers.

    call-in.jpg
Options for Interacting
  • The WebEx interface offers optional tools to mute your audio connection, raise your hand, or use a chat feature to interact.

  • To Mute your audio, hover your mouse over your name shown in the Participants panel at the top right. Then click the Mute button which will display to the right of your name.

    mute.jpg

  • To raise your hand, click the Hand icon at the bottom of the Participants panel. This will alert your host that you have a question.

    raise-hand.jpg

  • The Chat feature can be used to ask questions or comment during your meeting. It is located beneath the Participants panel. To send a note to your host, type in the bottom box next to the Send button and click Send.

    chat.jpg

Contact WebEx Support at 1-866-569-3239 if you experience any connection issues. International support numbers are available at http://support.webex.com/support/phone-numbers.html.