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Support - EBSCO Help

Online Training - Frequently Asked Questions

Online courses provide training and demonstration for users and administrators on a variety of EBSCO products and interfaces. Dozens of sessions are offered each month. Participants must have access to a computer.

Q. Can I forward a training e-mail so another colleague can attend with me?

As each confirmation e-mail includes a unique registration ID within the link to join the session it should not be forwarded to anyone else wishing to attend from a separate computer. Each person should register via to receive a confirmation e-mail directly, which also assists the trainer in knowing how many participants to expect. Please contact if you have any questions.

Q. Can I attend an online training session if I have a Macintosh computer?

Yes, EBSCO's Web conferencing system does allow Macintosh computers, PCs, and computers running Linux to easily enter any of our online training sessions.

Please contact if you have any questions.

Q. Is there a fee for online training?

There is no fee for the training provided via Please contact if you have any questions.

Q. Can you resend the meeting invitation?

If you have registered for training and have lost your invitation, please e-mail and provide your full name, organization name and the name of the session you are scheduled to attend.

Q. I have previously attended an online training session. Do I need to update anything?

Upon entering a session for the first time your computer should automatically install the small plug-in used to attend the meeting.  If you have any difficulty entering the session please contact WebEx Support at 1-866-229-3239 (U.S. toll-free).  International support numbers are available here.  Please contact if you have any training specific questions.

Q. Is there a mute option within an online training session to minimize background noise from my audio connection?

Yes, the Mute button will display to the right of your name as you hover your mouse over your name shown in the Participants panel on the top, right side of the Web conferencing screen. 

Please contact if you have any questions.

Q. What are the online training audio options?

When you enter an online training session you will see an Audio Conference window which offers several options for connecting to the audio including the use of your telephone or your computer speakers or headset.

The first option is to use your telephone to either have the system call you or for you to call into the meeting.  Enter your telephone number, including your area code (and country code, if applicable) in the space provided if you would like the system to call you.

**Please note: If you have an extension it will not be able to call you so you would need to dial into the meeting.

If you would prefer to dial into the meeting yourself, select "I will call in" from the "Use Phone" drop-down option on the Audio Conference window.  The toll-free number for the U.S./Canada will display along with a link to "Global call-in numbers" for those joining outside the U.S. or Canada.  Many international toll-free numbers will display.  After you dial the appropriate number the system will prompt you to enter the access code for your meeting, shown in step #2 on the Audio Conference window.  Next it will prompt you to enter your individual Attendee ID, shown in step #3.

If you prefer, you can join the session using your computer's speakers/microphone or a headset attached to your computer. A microphone is not required if you only wish to listen during the session and use the Chat feature to send any questions or comments. To connect using your speakers or headset, click the option at the end of the Audio Conference window which says "Use Computer for Audio" and then click the “Call Using Computer” button which will display.

If the Audio Conference window is not displaying for you once you have joined the meeting, click the Audio option in the top menu and then select "Join Audio Conference" to view the available options.

Please contact if you have any questions.

Q. When will the online training session occur in my time zone?

Each online training session shown on the training registration page includes the date and time of upcoming sessions. The time zone is shown on the right side of the screen showing the standard location, for example “English : New York Time.” To have the times display based on your time zone, click the time zone shown (ex. New York Time) and then select your time zone from the Time zone drop-down provided. Once you click OK the times will display based your selected time zone.

Please contact if you have any questions about when the session will occur for you.

Q. Who should I contact if I am having problems logging in to a training session?

Please call WebEx Support at 1-866-229-3239 (U.S. toll-free). International support numbers are available here. If you need to reschedule or have a question regarding training, please contact