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Support - EBSCO Help

Identifying Fraudulent or Phishing Emails

If you receive emails regarding your EBSCO accounts, (EBSCOadmin, EBSCOhost, etc.) you should always verify that the email has come from EBSCO before clicking any links contained in the email.

Cybercriminals use "phishing techniques" to steal personal information by sending fraudulent e-mails that appear to be legitimate emails from popular companies. Emails may contain URLs that look legitimate but direct users to websites designed to steal your personal information. They may also ask you to log in with your credentials in order to steal this information from you.

Example of Phishing URL:
Phishing Example

Best Practices for protecting your account:

  • Hover your pointer over any links in emails to verify the links in the email direct you to legitimate EBSCO URLs.
  • Beware of links in emails that link to executable (.exe) files.
  • Watch for emails that contain obvious typos or poor grammar.
  • Phishing emails often include information that is not relevant to your institution or account.
  • Phishing emails often threaten to lock or close your accounts if immediate action is not taken.
  • If you are ever in doubt about whether an email is legitimate, visit the website directly, rather than clicking the link in an email.

Official EBSCO URLs:

If you receive an email you suspect is phishing for your personal information, or have questions about the security of your EBSCO accounts, please contact EBSCO Technical Support for assistance with resetting your passwords.