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Support - EBSCO Help

Using the Ask-A-Librarian Feature

When the Ask-A-Librarian link appears on the interface, you can click the link, and an e-mail form displays. Enter your name, e-mail address, a subject line, and your question. If you have Search History available, you can mark the check box to indicate that your Search History should be included with the e-mail. (Alternatively, the library may choose to display a link to a library web site that offers assistance.)

Your library administrator decides whether the Ask-a-Librarian feature will be enabled. The library may also rename the feature if desired--it might display as "Answers 24-7" or "Contact Your Library," etc.

To send a question to the librarian:

  1. Click the Ask-a-Librarian link in the top right-hand corner of any EBSCOhost screen. The Ask-a-Librarian Screen appears.

     ask a librarian screen

  2. Fill in your name and e-mail address.

  3. In the text-entry field, type in your question.

  4. If you have current search history available, it appears at the bottom of the screen. To Include Current search History with the e-mail, mark the check box.

  5. Click Send. A confirmation screen displays. Your question will be sent via e-mail to the librarian.

Your library administrator decides whether the Ask-a-Librarian feature will be enabled.

Notes:

  • Search History is available if users search via the Advanced Search Screen. Search History is available via the Basic Search screen only if the Library Administrator has enabled it in EBSCOadmin. For information on how to enable Search History on the Basic Search Screen, click here.

  • The Library Administrator controls whether the Ask-A-Librarian feature is available.

 

 See also:

How do I display an Ask-A-Librarian link on EBSCOhost?