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EBSCO Discovery Service (EDS) - Understanding Reports & Statistics Reference Guide

EDS is created on a customer-by-customer basis to form a single index representing all of the resources a customer has purchased on the EBSCOhost platform, as well as all of the content that is a part of the EDS indexes.

This reference guide explains how EBSCO Discovery Service (EDS) usage statistics are generated, shows where to find them in EBSCOadmin, and highlights the key reports for determining EDS usage.

Understanding Sessions, Searches and Requests

Before you look at your reports it is important to understand how each of the items represented is logged in our system. This section details each of the triggers that will represent an item in your reports.

When a search box is implemented for your institution, statistics are recorded each time it is used. For example, the Search Box below will create a Session, or ‘Login’, and a Search when the Search button is clicked. The search will be recorded against every database that is part of the EDS profile.

EDS Search Screen

EBSCOadmin records interface and database statistics for Searches, Sessions, Abstract Requests, Full Text Requests, eBook/Audiobook Download Requests, Image/Video Requests, Audio Requests, as well as SmartLink To/From Requests and CustomLinks Requests.

The following are examples of transactions logged in EBSCOadmin:

  1. Refining your results from the Result List screen by selecting a limiter or limiters within the facets in the left-hand column (or from all limiters available by clicking Show More) and clicking Update will record a search against every database in your EDS profile. This applies to all available facets (Source Types, Publication, Subject, etc.)
  2. Hovering on the preview icon or clicking the article or book title triggers an Abstract request transaction.
  3. Clicking an HTML Full Text link will trigger an HTML Full Text request transaction. Clicking a PDF Full Text link will trigger a PDF Full Text request transaction.
  4. Hovering over or clicking an image will trigger an Multimedia request transaction.
  5. Clicking any links in the Detailed Record will trigger a search against every database in your EDS profile.
  6. Limiting your search to a specific Content Provider (another facet) logs a statistic against only that particular database or content provider. (In EBSCOadmin, you can customize a report to tell you whether these searches were logged via your institution’s EDS profile or another profile. For more information, see the Database Usage Report section, beginning on page 5.)
  7. In EDS and EBSCOhost, SmartLinks allow a user to follow an article citation in one database, where the full text is not available, to the full text of the same article in another database where it is available. SmartLinks To and SmartLinks From statistics are available on the Database Usage Report.
  8. CustomLinks create links from an EDS or EBSCOhost search result to related information on another web site (outside EBSCO). CustomLinks allow the library to provide seamless integration of the user’s EDS or EBSCOhost session with a library catalog, A-Z list, linking server, or other web-based services.

CustomLinks include:

In the screenshot below, the “Linked Full text” link brings the user to the full text article available at ScienceDirect via a SmartLink. The “Full Text Finder” is the CustomLink for this institution’s link resolver.

Smartlink, CustomLink and Full Text Link

In this screenshot you can see an example of a CustomLink for the institution’s library catalog and a separate one for their interlibrary loan.

CustomLink in EDS

  • Full Text: Links to full text from other sources such as database providers and publishers.
  • Library Catalog: Links to EBSCOhost results available from your library catalog.
  • Novelist: Links to books (non-catalog).
  • ILL Form: Links to Interlibrary Loan system, allowing users to request items through ILL.
  • Document Delivery: Link users to available options to purchase full text when none is available from EBSCOhost.
  • Indexes & Databases: Links to citation-only providers.
  • Search Engines: Links to search engines such as Google and Yahoo.
  • Other: Links to Link Resolvers, A-to-Z Lists, etc.

Note: By choosing to display all links, instead of the first available link, statistics will be distributed depending on the links selected by the user. Keep in mind that the order in which the links appear will likely impact which links are chosen.

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Key Transactions in Statistical Reports

Another item to familiarize yourself with before looking at reports is the key indicators of usage in EDS. You may be surprised to learn that these are different than those you use for your other electronic resources. You may be tempted to simply look at the number of searches; however, this will not give you a clear picture of the actual usage.

We are careful to make sure that our publisher partners’ needs are met and that we maintain COUNTER compliance, so whenever one of their data sets is included in a search, we log that as a separate search activity (more information is available on page 7). What this means is that whether a user searches 50 databases separately, or searches 50 databases that were concatenated into a single index, there will be 50 searches logged – one for each database. This increase in search transactions changes the statistical metrics you may have used in the past to assess usage, as searches are no longer a clear indicator of use.

With this in mind, a best practice is to look at the following:

  1. Full Text Requests: User read article from Full text database.

  2. Abstract Requests: User actually clicked into the detail record.

  3. Custom Link:

    • The metadata of the record and relevancy ranking put this record in a position on the result list for the user to easily find it.
    • Full text was matched to a library holding via publisher site (e.g. ScienceDirect) or via a link resolver and the user clicked the link.
    • With or without causing an Abstract view.
  4. Smart Link From

    • Same as #3 except SmartLinking brought the PDF into position for the user to directly access it.

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Overview of Reports & Statistics for EDS

Now you are ready to start looking at the different report options available. While there are more reports than are covered in this guide, we have determined that these reports will best help you identify how and when your patrons are using EDS.

The Standard Usage Reports screen contains a number of usage reports. You may choose to run Database Usage Reports, Interface Usage Reports, Link Activity Reports, Login Usage Reports, and Title Usage Reports.

Counter reports are available from the Counter R4 Reports link on the Reports & Statistics screen.

Standard Usage Reports Screen

In assessing the usage of EDS in your institution, you will find two frequently run reports helpful: Database Usage Report and Interface Usage Report. This guide will provide an overview on each report, the information it provides, and how to run the report for your institution.

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Interface Usage Report

The Interface Usage Report provides a quick snapshot of the overall usage of EDS and how frequently patrons are using your EBSCO Discovery Service (eds) profile. This report reflects the number of sessions, searches, and requests logged against the selected EBSCO interface(s).

Keep in mind that due to the nature of statistical reporting, the Interface Usage Report is not a true indicator of exactly how many searches your users conducted.

Interface Usage Report

To run an Interface Usage Report:

  1. Log in to EBSCOadmin at http://eadmin.ebscohost.com.

  2. Click Reports & Statistics in the tool bar at the top of the screen.
  3. Click Standard Usage Reports under EBSCOhost/EDS.
  4. Select Interface Usage Report from the Report Type drop-down menu.
  5. Sites - Select to include statistics for All sites or select a specific site. (Consortia only)
  6. Interface – Select All Interfaces Accessed, or select All Subscribed Interfaces. When selecting All Subscribed Interfaces, you can click the Select/View button to fine tune which interfaces to include in the report. On the window that appears, you can remove all interfaces or remove specific interfaces from appearing on the report.
  7. Reporting Period - Click the date range field to select a reporting period or create a custom date range for your report.
  8. Analysis Level - Select to display database usage at one of the following levels: Database, Interface, Site (Consortia only), Group, or Profile.
  9. Count Aggregation - Select to aggregate your statistics by the Total number of hits, or group them on the report By Year or By Month.
  10. Metric View - Select to view Totals Only of the metrics in the report, or select Detailed to view specifics about those metrics.
  11. Delivery - Select to Download the report when it is complete from the Download Reports tab or choose the E-mail option to fill in your e-mail address, a subject line, frequency (one-time or scheduled monthly) and the desired Format (MS Excel or tab delimited).
  12. Click Create Report for Download to generate your report.
  13. Once the report has been generated, click the Download Reports tab above the Report Type drop-down menu and click the hyperlinked report format to download.

Additional Support Documents:

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Database Usage Report

Statistics by database can be retrieved in the Database Usage Report. In addition to Sessions and Searches, statistics for Full Text Requests, Abstract Requests, and Linking are available on this report. The Database Usage Report includes EBSCO and non-EBSCO resources (i.e. EDS Data Partners).

To capture the most accurate EDS usage statistics, run Database Usage Report by Profile. If you look at the number of searches for the databases in the EDS profile, you will see that the number is common for most. That commonly occurring number of searches per database will be an indicator of the number of searches performed in EDS.

This report offers the most flexibility for data analysis, as it will provide you the searches, sessions, full text requests, and abstracts, by EDS profile, further broken down by individual database. If you have a number of subject-specific EDS profiles in addition to your main EDS profile (see screenshot below), be sure to tally how many searches were run against each database by users coming from all EDS profiles.

In order to capitalize on the amount of data provided in this report you will want to export the data to Excel so you can sort results, or create pivot tables.

Database Usage Report

To run a Database Usage Report:

  1. Log in to EBSCOadmin at http://eadmin.ebscohost.com.
  2. Click Reports & Statistics in the tool bar at the top of the screen.
  3. Click Standard Usage Reports under EBSCOhost/EDS.
  4. Select Database Usage Report from the Report Type drop-down menu.
  5. Sites - Select to include statistics for All sites or select a specific site. (Consortia only)
  6. Database – Select All Databases Accessed, or select All Subscribed Databases. When selecting All Subscribed Databases, you can click the Select/View button to fine tune which databases to include in the report. On the window that appears, you can remove all databases or remove specific databases from appearing on the report.
  7. Interface - From the Interface drop-down, you can choose limit your report to a specific interface, such as EBSCOhost Research Databases or EBSCO Discovery Service.
  8. Reporting Period - Click the date range field to select a reporting period or create a custom date range for your report.
  9. Analysis Level - Select to display database usage at one of the following levels: Database, Interface, Site (Consortia only), Group, or Profile.
  10. Count Aggregation - Select to aggregate your statistics by the Total number of hits, or group them on the report By Year or By Month.
  11. Metric View - Select to view Totals Only of the metrics in the report, or select Detailed to view specifics about those metrics.
  12. Delivery - Select to Download the report when it is complete from the Download Reports tab or choose the E-mail option to fill in your e-mail address, a subject line, frequency (one-time or scheduled monthly) and the desired Format (MS Excel or tab delimited).
  13. Click Create Report for Download to generate your report.
  14. Once the report has been generated, click the Download Reports tab above the Report Type drop-down menu and click the hyperlinked report format to download.

Additional Support Documents:

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Sample Export: Academic Search Complete

Let’s look at Academic Search Complete. In the screenshot below, there is one main EDS profile and three subject-specific EDS profiles. While most searches were done via the main EDS profile, “eds” (likely the library’s home page search box), we can see a few searches were logged against the subject-specific EDS profiles,“edsadv,” “edseduc,” and “edshhs.”

Exported Report example

For each EDS profile, take the number of searches recorded against the database and add them together to get your total:

       eds          22,460
       edsadv         671
       edseduc            1
+     edshh2            11
______________________
                          23,143

Total searches of ASC via EDS = 23,143

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Appendix: Running Consortia Reports

Select the Site detail level if you wish to view database usage statistics for specific libraries within a consortium.

  1. On the Standard Usage Reports screen, choose the Database Usage Report.
  2. For Site, select the All, or select a specific site in the drop-down menu.
  3. Select which databases to include or you may wish to include all accessed databases or those to which your institution currently subscribes.
  4. Choose your Reporting Period (date range) and the fields you wish to show.
  5. Choose Profile from the Analysis Level drop-down.
  6. Choose Download or E-mail from the Delivery options.
  7. Click the Create Report for Download button. Once your report has been created, it is available from the Download Reports tab.
  8. From the Download Reports tab, you can download the report in Tab Delimited or Excel formats. After downloading your report, you can sort the data by site, profile, and database to get a true picture of how EDS is increasing the use of your resources.