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Support - EBSCO Help

How can I retrieve my EBSCONET login information via email?

Request your login information from the EBSCONET website by completing the following steps:

  1. Access the EBSCONET Login page at

  2. Click the Forgot Login Information? link. A message requesting an email address displays.

  3. Enter your email address.

  4. Click Submit. If EBSCONET recognizes your email address, an email containing the login information will be sent to you.

    Note: If the email address is not valid or not recognized by EBSCONET, a message stating There were no accounts found for this email address displays.


If you do not have a customer code, user name, and password, contact the EBSCO regional office in your area.


If you have a customer code, user name, and password but your email address is not recognized by EBSCONET, contact EBSCO Customer Satisfaction:


Phone:  (800) 758-5995, option 2 (U.S.A. and Canada), +800-3272-6000 (International Toll-Free), +1-978-356-6500, option 6 (International Toll)

Customer Satisfaction is available Monday through Friday.