The questions below can point you in the right direction and save you time in assessing whether or not Local Check-In is displaying as expected.
Has the current order been assigned for check-in?
In order to check in issues, you must first select which EBSCO orders you would like to manage with Local Check-In. Renewal orders (where previous orders were assigned) are not automatically assigned for Local Check-In; after your renewal orders have been processed, be sure to reassign these for check-in if you wish to continue tracking those titles.
Has 24 hours passed since the order was assigned for check-in?
EBSCONET will update orders with predicted issue information within 24 hours (if information is available).
Do you have a current order that covers the issue(s) in question?
Gaps between orders will cause issues to not be available in Local Check-In.
Does EBSCO provide volume and issue information for the title?
The Title Details page on EBSCONET displays this information. (See below)
Is this title published on a regular frequency?
This information is also posted on the Title Details page on EBSCONET (See below). If the title is not published with a predictable frequency, a prediction model cannot be generated; therefore, an issue listing will not appear within Local Check-In.
If after answering yes to all these questions, you are still unable to locate issues for check-in, contact EBSCO Customer Satisfaction for assistance. Support is available 24 hours a day, Monday through Friday.