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Support - EBSCO Help

Consumer Health Information - Frequently Asked Questions

Q. What is the Consumer Health Information Interface?

Consumer Health Information (CHI) provides translated full-text articles about common medical conditions and procedures in an easy-to-understand manner. These multilingual health database articles include full color illustrations, and display in the user's language with a link to the English version provided for easy reference.

The interface offers an interactive body map that assists the user in locating full text articles about health-related topics for all areas of the body. Keyword searching is available for those languages that support it. Results are displayed by body area (head, neck, face, etc.) through a fully-translated, tabbed interface.

The content included in Consumer Health Information is all evidenced-based, written by experienced medical writers, and independently reviewed by medically-credentialed experts. Each article undergoes a rigorous, multi-layered review process before it is made available to consumers. A comprehensive collection of medical sources is utilized and cited during the content creation and update process.

Consumer Health Information is available in the following languages: Arabic, Simplified and Traditional Chinese, Canadian French, Farsi, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Tagalog (Filipino) and Vietnamese.

Note: If text does not display properly, you may need to adjust your browser settings and/or install the appropriate language packs. Visit your browser's support site for more information and available downloads.

Q. What Search Screens are available on Consumer Health Information?

On Consumer Health Information (CHI), the default start page is always the Home page with the interactive Body Map. (There is no Choose Databases Screen on this interface.)

For those languages that support keyword searching (Canadian French, German, Italian, Polish, Portuguese, and Spanish), the Home page displays a Single Find Field, and is not customizable by the library administrator. The Advanced Search Screen defaults to a Single Find Field, but can be changed to Guided-Style if desired.

For all languages, the interactive Body Map offers an intuitive way to search for articles about a common medical condition or procedure. Topic Search links are available for all languages.

Q. How do I set the style of Find field on Consumer Health Information Advanced Search?

On the Consumer Health Information (CHI) interface, two styles of Find field are available on the Advanced Search Screen--Single Find Field or Guided-Style Fields.

To select the style of Find field on Advanced Search:

  1. Log in to EBSCOadmin at http://eadmin.ebscohost.com.

  2. Choose the Consumer Health Information profile from the drop-down list.

  3. Scroll to the Advanced Search Screen Setting area.

  4. From the Style of Find Field drop-down list, select one: Single Find Field or Guided-Style Find Fields.

  5. Click Submit. Your changes are saved.

Q. How do I choose the destination of the Search Other Databases link on Consumer Health Information?

You can direct the Search Other Databases link on the Consumer Health Information (CHI) interface to point to an EBSCOhost Profile, to an Other URL, or to a Select Service Page (the default).

To choose the destination of the Search Other Databases link on CHI: 

  1. Log in to EBSCOadmin at http://eadmin.ebscohost.com/.

  2. Select a CHI profile.

  3. Click Customize Services>Searching.

  4. Make your entries in the following fields:  

    • Search Other Databases - Indicate where the Search Other Databases link on Consumer Health Information should point: to an EBSCOhost Profile, to an Other URL, or to a Select Service Page (the default).
    • EBSCOhost Profile - If you want the Search Other Databases link on Consumer Health Information  to point to an EBSCOhost profile, select that EBSCOhost profile from the drop-down list.
    • Other URL (if applicable) - If you want the Search Other Databases link on Consumer Health Information  to point to a different URL (for example, your library home page), enter that URL in the text-entry field.  
  5. Click Submit. Your changes are saved.