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Support - EBSCO Help

NewsBank - Frequently Asked Questions

Q. What is NewsBank?

NewsBank is a subscription service that provides web-based access to current and archived content from more than 2,000 newspaper titles, as well as newswires, transcripts, business journals, periodicals, government documents and other publications.

If your library subscribes to NewsBank, you can integrate these results using one free complimentary EBSCOhost Integrated Search connector. Please note that this is automatically available as a database with any EBSCO Discovery purchase.

Q. How can I set up linking from EBSCOhost to my NewsBank subscription?

In order to enable linking to your Newsbank subscription from EBSCOhost, please contact Newsbank customer service.

(800) 243-7694 (U.S.)
(802) 875-2910 (Outside the U.S.)
Email: custservice@newsbank.com

Q. How can I obtain NewsBank usage statistics representing access via EBSCOhost?

NewsBank subscribers must contact NewsBank for custom login credentials (NewsBank userid/NewsBank password), which will be used to track activity generated from EBSCOhost. Once the custom NewsBank login credentials are entered in EBSCOadmin, usage from EBSCO will be tracked.

To obtain statistics for NewsBank usage via EBSCOhost:

  1. Go to http://infoweb.newsbank.com/stats/?user=XXXX replacing XXXX with your NewsBank user name designed for NewsBank access via EBSCOhost.

  2. An authentication box will appear. Enter your NewsBank user name and password designed for NewsBank access via EBSCOhost.

  3. Select the Documents Viewed report to view NewsBank usage activity via EBSCOhost.

If you have additional questions or need assistance obtaining NewsBank usage statistics, please contact NewsBank Customer Service and Technical Support:

NewsBank Customer Service and Technical Support

Telephone: 800-243-7694 (Monday - Friday, 8:30 a.m. to 6:00 p.m. Eastern Time).

Customers outside of the U.S. or Canada may call collect at 802-875-2910

E-mail: CustService@newsbank.com